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Opening Address: Welcome to Luxury Society Keynote Shanghai 2019
Part I: Omnichannel Strategies in China
Jacques Roizen

Luxury Brand Engagement with Marketplaces (EN)

  • Jacques Roizen (Executive Vice President of Digital Transformation and New Ventures at Baozun)

    Jacques Roizen

    Executive Vice President of Digital Transformation and New Ventures at Baozun
Part I: Omnichannel Strategies in China
Pablo Mauron

Omni-content Marketing (EN)

  • Pablo Mauron (Partner & Managing Director China of DLG (Digital Luxury Group))

    Pablo Mauron

    Partner & Managing Director China of DLG (Digital Luxury Group)
Part I: Omnichannel Strategies in China
Kurtina Guo

Integrating Online and Offline Commerce (CN/EN)

  • Kurtina Guo (Senior Director, International Business Development of JD Fashion and Lifestyle, JD.com)

    Kurtina Guo

    Senior Director, International Business Development of JD Fashion and Lifestyle, JD.com
Part II: Winning and Retaining Customers
Kai Hong

Social CRM Approaches to WeChat Acquisition and Engagement (CN)

  • Kai Hong (Chairman and Partner at JINGdigital)

    Kai Hong

    Chairman and Partner at JINGdigital
Break
Part III: Enhancing User Experiences
Wei-Chong Khor

Luxury Experiences for the Modern Customer (EN/CN)

  • Wei-Chong Khor (APAC Head of Digital Transformation and Partnerships at LVMH)

    Wei-Chong Khor

    APAC Head of Digital Transformation and Partnerships at LVMH
Part III: Enhancing User Experiences
Adrian Messerli

The Four Seasons Approach to Creating Customer Experiences (EN)

  • Adrian Messerli (Regional Vice President & General Manager at Four Seasons Hotels & Resorts)

    Adrian Messerli

    Regional Vice President & General Manager at Four Seasons Hotels & Resorts
Part IV: New Platforms and How to Play
John Artman•Layla Lee•Kim Leitzes•Nan Zeng

Panel Discussion: New Platforms, New Opportunities (EN/CN)

  • John Artman (Editor-in-Chief at TechNode)

    John Artman

    Editor-in-Chief at TechNode
  • Layla Lee (Associate Account Director of DLG (Digital Luxury Group))

    Layla Lee

    Associate Account Director of DLG (Digital Luxury Group)
  • Kim Leitzes (CEO & Founder of PARKLU)

    Kim Leitzes

    CEO & Founder of PARKLU
  • Nan Zeng (Marketing Planning Director of Bytedance)

    Nan Zeng

    Marketing Planning Director of Bytedance
Part V: Maintaining Exclusivity in Omnichannel Retail
Casey Hall•Cheryl Chong

Interview: In Conversation With LOUIS XIII (EN/CN)

  • Casey Hall (Asia Correspondent at The Business of Fashion)

    Casey Hall

    Asia Correspondent at The Business of Fashion
  • Cheryl Chong (Brand Director of Louis XIII, Greater China)

    Cheryl Chong

    Brand Director of Louis XIII, Greater China
Closing
Cocktails & Networking